Last Updated: 06/30/2025
Welcome to TrevenX , an AI-powered Endpoint Detection and Response (EDR) and Managed Detection and Response (MDR) platform. At TrevenX Inc., we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.
This Privacy Policy applies to all visitors, users, and customers who access or use our website(s), software, services, and related offerings (collectively, the “Service”). By using the Service, you consent to the collection, use, and disclosure of your personal information as described in this policy.
1. Information We Collect
We may collect various types of information from or about you when you use our Service:
A. Information You Provide Directly
Account Registration : Name, email address, company name, job title, phone number.
Contact Us : Inquiries, support requests, or feedback submitted through our website.
Payment Information : For paid subscriptions, we may collect billing details (processed securely by third-party payment processors).
B. Information Collected Automatically
When you access or use our Service, we may automatically collect:
Device and Usage Data : IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, referring URLs.
Log Data : System activity logs, including access times, features used, and error reports.
Cookies and Tracking Technologies : We use cookies and similar technologies to enhance user experience, analyze trends, and track usage patterns.
C. Endpoint and Security Data
As part of our EDR/MDR service, you may upload or allow us to collect:
Endpoint Telemetry : Process activity, network connections, file behavior, registry changes, and other endpoint events.
System Logs : Event logs, security alerts, and forensic data collected from protected systems.
Threat Intelligence : Behavioral patterns and indicators of compromise detected by our AI engine.
Note: This data is used solely for the purpose of providing detection, response, and threat-hunting capabilities.
2. How We Use Your Information
We may use your information for the following purposes:
To provide, operate, maintain, and improve the Service.
To monitor and analyze usage and trends to enhance user experience.
To respond to inquiries, support requests, and customer service needs.
To process payments and manage subscriptions.
To detect, prevent, and investigate security incidents or misuse of the Service.
To comply with legal obligations, enforce our policies, and protect our rights.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
A. With Service Providers
We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:
Hosting and cloud infrastructure (e.g., AWS, Cloudflare)
Payment processing
Customer support tools
These third parties are required to protect your information and use it only for the purposes we specify.
B. For Legal and Compliance Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement agencies). This includes complying with court orders, subpoenas, or regulatory requirements.
C. Business Transfers
If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.
4. Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
You may request deletion of your personal data at any time by contacting us at [email protected] . Please note that certain data may be retained for legal, compliance, or security reasons even after account termination.
For enterprise customers, data retention policies may vary based on contractual agreements.
5. International Data Transfers
Our services are hosted and operated in the United States. If you are located outside the U.S., your information may be transferred to, stored, and processed in the U.S. We ensure appropriate safeguards are in place to protect your data in compliance with applicable international data transfer laws, including adherence to GDPR standards where applicable.
6. Children’s Privacy
Our Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
7. Security of Your Information
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These include encryption, access controls, and regular security audits.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Recognize you across devices and sessions
Improve performance and functionality
Analyze traffic and user behavior
Personalize content and advertising
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features of the Service.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access : Request a copy of the personal data we hold about you.
Correction : Request correction of inaccurate or incomplete information.
Deletion : Request deletion of your personal data.
Restriction : Request restriction of processing under certain conditions.
Objection : Object to processing based on legitimate interests.
Portability : Request a portable copy of your data, where applicable.
To exercise these rights, please contact us at [email protected] .
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a notice of change. Your continued use of the Service after the posting of revised terms constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: